A little listening help

Make yourself comfortable.

Getting started

Choose a story in Tonight or Explore. Open it and begin listening. In the player, adjust narration and ambient music separately, then choose a sleep timer. The included audio can play with your iPhone locked.

Music and relaxation invitations

Open listening preferences from the Tonight screen to choose an ambient soundscape or switch the optional relaxation invitations on or off. Begin the story again to apply narration changes. The music uses A4 tuned to 432 Hz; choose a gentle volume that feels comfortable.

If you cannot hear the audio

Check your iPhone’s media volume and connected headphones or Bluetooth speaker. In the player, make sure the narration and music sliders are above zero. If necessary, close and reopen the app, then start the story again.

Restore your subscription

Use Restore Purchases on the subscription screen while signed into the Apple Account used to subscribe. An internet connection may be needed. If your subscription is active but access has not returned, check your Apple subscription settings and try restoring again.

Manage or cancel

On your iPhone, open Settings, tap your name, then Subscriptions and Moon Pillow. Or open Apple’s subscription management. Cancel at least 24 hours before a free trial ends to avoid the first charge. Deleting the app does not cancel your subscription.

For purchase problems or refund requests, visit Apple’s Report a Problem service.

Contact Moon Pillow

Email support@moonpillowapp.com for help with Moon Pillow. The mailbox is being finalized by our email provider; replies will be available as soon as activation completes.

When contacting us, include your iPhone model, iOS version, and a short description of what happened. Never send your Apple password or payment details.